SupportGet help with Trackside

What to include in your email

• What you were trying to do, and what happened instead.
• For a train: the station, the train's time and its destination.
• Your iPhone model and the version of iOS, if something isn't working.
• A screenshot, if you can.

Reporting information that looks wrong

Trackside shows what the railway's systems report, and those can change or arrive late. If a time, platform or position looks wrong, email us with the details above so we can check it. For anything urgent on the day, go by the station's screens and announcements.

Subscriptions and refunds

Trackside Plus is an App Store subscription at £2.99 a month. Manage or cancel it in your iPhone's Settings, under your name, then Subscriptions. Apple handles payments and refund requests, at reportaproblem.apple.com.

Delay Repay claims

Trackside helps you prepare a claim, but your train operator handles it. For a question about a claim you've submitted, contact the operator. How Delay Repay works with Trackside.

Privacy

Read the privacy policy for what Trackside collects and why. Questions about it go to the same address.